Job Description :
"Change Strategy & Lifecycle Planning
Strategize and partner on change activities across all project phases (Scope/Kickoff, Analysis, Design, Build, Test, Deploy, Support).
Coordinate with project managers, business analysts, SMEs, and change networks to drive awareness, desire, knowledge, action, and reinforcement.
Document and monitor change impacts (current vs. future state) to inform communication and training plans.
Contribute to risk/issue logs, key decision tracking, and executive presentations.
Communications & Stakeholder Engagement
Lead the design, branding, and distribution of comprehensive communication plans (emails, newsletters, surveys, website updates, and presentations).
Tailor complex technical information into targeted, high-impact communications adapted for diverse audiences—from technical teams and non-technical staff to deans and executive leadership.
Training & Instructional Design
Design, develop, and deliver multi-channel training programs (user guides, tip sheets, presentations, online videos, webinars, and classroom instruction).
Create marketing and promotional assets (social media, signage, printed collateral) to drive engagement.
Operational Readiness & Support Delivery
Lead organizational readiness activities, including skills assessments, FAQs, capacity planning, service rehearsals, and knowledge base articles.
Partner with service centers and school leadership to update operational policies and procedures.
Subject Matter Expertise & Process Improvement
Serve as an ADKAR SME to measure project outcomes, assess adoption metrics, and continuously refine change templates.
Collaborate with portfolio leads on roadmaps, capacity planning, and innovative change strategies.
Required Knowledge, Skills & Abilities
Experience & Methodology
7+ years of change management and communications experience, working with ADKAR or equivalent frameworks.
Direct experience supporting large-scale organizational change efforts across full project lifecycles.
Higher education experience is preferred, especially partnership with academic units and schools (e.g., Deans, Offices of the President and Provost, etc.)
Change management certification (e.g., Prosci/CCMP) preferred.
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